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  • DHL | Customer Service FAQs | English
    pay by cash or credit card In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault you should contact your local customer service department who will arrange a credit for you If your shipment failed to arrive it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible Our found shipment centers hold on to items that were not properly addressed or that became detached from their packaging It is possible that they will be able to reunite you with your shipment If this fails please contact customer service to file a report Please note that damage to goods in transit is frequently the result of inadequate packaging Due to the size of the door openings on our vans and planes we ask that a shipment does not exceed 120 cm in dimension We will be pleased to advise and arrange carriage of any larger items for you In addition for the safety of our couriers we require notification of shipments over 50kg in weight You will have to discuss this with the vendor It depends on the type of commodity you are purchasing the value of the goods how the vendor labels them for customs purposes and what country you are importing them into If customs imposes a charge DHL will pay this in the first instance however you are advised to pay this whether or not you accept delivery of the goods Absolutely DHL has unrivalled experience of international shipping Please contact DHL Sales to discuss your needs Please be aware that when purchasing goods via internet sites some or all of these goods may not originate in your home country When goods are not sent domestically or within a single

    Original URL path: http://www.dhl.com.ve/en/express/resource_center/customer_service_faq.html (2016-02-18)
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  • DHL | Tracking FAQs | English
    a 10 digit numeric number e g 1234567890 2345678901 so please recheck the number and try again DHL periodically recycles shipment waybill numbers for operational reasons Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number DHL is working hard to eliminate these occurrences however in the meantime please be assured that while this information may be confusing your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network This usually occurs if the information we have is insufficient to track the shipment for you The address may be incorrect and we require clarification or some additional information may be required The matter can be resolved very quickly by contacting Customer Service The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment s Yes DHL ProView is a web based shipment visibility and event notification tool specifically designed to improve tracking for DHL Express account holders Please refer to your local DHL website to find out if DHL ProView is available in your country While not available globally right now it will be available in all countries in the near future For shipments that have not yet been delivered you can sign up for email or SMS Text message notifications to receive delivery status updates This saves you time you don t have to go online again to track your shipment This status provides an indication of the clearance processing from the destination Please click

    Original URL path: http://www.dhl.com.ve/en/express/tracking/tracking_faq.html (2016-02-18)
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  • DHL | Monitor Shipments | English
    status picked up delivered etc shipment date and much more Use with all DHL Express account numbers and associated shipments View status of DHL Import Express shipments View or download shipment and status information for up to 2 000 account numbers Notification the way you want it Receive real time notification via email or SMS text messaging Choose when how and which notifications are sent and who receives them Create notifications by waybill account contact and events Store unlimited notification contacts Receive detailed per shipment information or helpful summary digests Easy to use Registering is simple Import account numbers from comma delimited csv files Quickly add remove accounts and change notification preference View DHL ProView Demo Request PIN Questions Contact Us Get Started Before you starting using the shipment monitoring features of DHL ProView you need to Have a DHL Express account number Be sure you have all your account numbers if you have multiple accounts that you want to monitor Request a PIN for each account number Your PIN will let you and only you activate your DHL accounts in ProView If you use several DHL Express accounts you will need to request a PIN for each account Upon receipt of your PIN activate your account by registering with DHLProView Please ensure you have a PIN per account before registering so that you are able to successfully complete your registration process For helpful hints for getting started and how to monitor shipments using ProView View DHL ProView Demo Request PIN Questions Contact Us Download Quick Reference Guide Type Acrobat Reader file Size 2 4 MB Download DHL ProView brochure Type Acrobat Reader file Size 1 4 MB Request PIN Request a PIN by Phone our Customer Service team will be happy to support you in the PIN and registration

    Original URL path: http://www.dhl.com.ve/en/express/tracking/monitor_shipments.html (2016-02-18)
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  • DHL | Electronic Proof of Delivery | English
    s Reference Tracking Tools Electronic Proof of Delivery Customs Services and Support Export Services Import Services Domestic Services Optional Services Small Business Solutions Resource Center DHL Venezuela Express Tracking Electronic Proof of Delivery Electronic Proof of Delivery DHL s Electronic Proof of Delivery lets you get delivery details and an image of the receiver s signature when captured digitally No need to call Customer Service now you can view download print or email your proof of delivery documents either as letters or in table format usually within an hour of delivery When tracking a shipment just click on the Get Proof of Delivery link in your tracking results Or group up to 25 proof of delivery requests below Get 25 FAQs Just click on the Get Proof of Delivery link for the shipments you track Or get up to 25 Proofs of Delivery at once There may be some instances when for operational reasons a digital signature could not be captured and so won t appear on the Proof of Delivery But the document should still include who signed for the shipment and the date and time it was delivered When an electronic signature is available the link on the

    Original URL path: http://www.dhl.com.ve/en/express/tracking/proof_of_delivery.html (2016-02-18)
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  • DHL | DHL eCommerce Consumers | English
    to provide an updated status of your shipment please contact our local Customer Service You can find our contact details here It is not possible to change the address once the shipment has been dispatched It is not possible to change the delivery day or delivery time once the shipment has been dispatched Shipments must be custom cleared Customs clearance process times differ from country to country and cannot be influenced by DHL For some countries duties and taxes may be due Customs may hold your shipment because they require more information In this case they will contact you Duties and taxes are consumption taxes Customs duties are levied on certain goods purchased abroad Value added taxes VAT are usually levied in the country where the purchased goods are consumed Duties and taxes differ per country Depending on country duties and taxes are settled with the post office or the customs office COMPLAINTS When your shipment is delivered with the local post you should go to your local post office within 7 days for a damage report Please send the damage report to your shipper or online shop Your shipper or online shop will then claim the damaged or lost parcel with DHL Please understand that only the shipper can file a claim as he is the contract partner of DHL When your shipment is not delivered please contact your shipper or online shop Please understand that only the shipper can file a claim as he is the contract partner of DHL Contact Us Do you have an inquiry about DHL eCommerce DHL Parcel or DHL Global Mail products and services Our customer service will be happy to help Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments Private customers can send their international shipments via the local post office Please fill out the form below and we get back to you All fields marked with an asterisk are mandatory Title Mr Mrs Ms Dr Prof First Name Last Name Company Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands The Cape Verde Cayman Islands Central African Republic Chad Channel Islands Chile China People s Republic Colombia Comoros Congo Congo The Democratic Republic of Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic The Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Bissau Guinea Equatorial Guinea Republic Guyana British Guyana French Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Islamic Republic of Iraq Ireland Republic of Israel Italy Ivory Coast Jamaica Japan Jersey

    Original URL path: http://www.dhl.com.ve/en/contact_center/contact_ecommerce/contact_ecommerce_consumers.html (2016-02-18)
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  • DHL | Freight Tracking & Applications | English
    Ocean Freight Tracking Road Rail Freight Tracking Guides White Papers Contact Us DHL Venezuela Logistics Customer Resource Area Freight Tracking Applications Freight Tracking and Applications As well as tracking and querying DHL operates a host of advanced customer facing program management tools To enter these systems and ensure security of information log in details and passwords are required For more information or to speak to someone personally about the whereabouts of your shipment please contact customer service who will be delighted to provide complete transparency over all your shipments Parcel Document or Package Transportation Express services For small shipments less than 35kg Urgent document or parcel Get in touch DHL Interactive DHL Interactive is a suite of on line tools developed for air ocean and road freight transportation needs Go to the DHL Interactive application Trade Automation Service DHL Trade Automation Services TAS ensures transparency of critical trade information covering more than 63 countries and approximately 98 of the world s trade Go to the Trade Automation Service application Supply Chain Agile Supply Chain Agile is a tool used for the management of material flow from shipper to consignee Go to the Supply Chain Agile application Client Area Contact Us For tenders quotes and information Client Area Contact Us Supply Chain Integrator Supply Chain Integrator SCI provides you with vital supply chain information focusing on transportation management and supply chain event management Go to the Supply Chain Integrator application Supply Chain LOG NET 5 0 Log Net is a powerful suite of information management reporting tools that provides you with proactive shipment management Go to the Supply Chain LOG NET 5 0 application I need Air Freight Ocean Freight Road and Rail Freight Warehousing and Distribution Supply Chain Solutions Customs Security and Insurance Green Logistics Solutions Lead Logistics Provider Temperature

    Original URL path: http://www.dhl.com.ve/en/logistics/customer_resource_area/freight_tracking_and_applications.html (2016-02-18)
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  • DHL | Fraud Awareness | English
    Brand Use Fraudulent Use of the DHL Brand Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear on the surface to have originated from DHL In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered Please be advised that DHL does not request payment in this manner DHL only collects money due for official DHL related shipping expenses This security notice does not affect the obligation of a consignee to pay shipping customs VAT or similar charges where these are properly payable at the time of delivery DHL accepts no responsibility for any costs charges or payments made which were improperly incurred as a result of fraudulent activity Spam and Viruses Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery this email is fraudulent the package does not exist and the attachment may be a computer virus Please do not open the attachment This email and attachment does not originate from DHL The DHL name has been used in a series of fraudulent email scams commonly referred to as Phishing One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery These emails are not authorized by DHL their authors are only using the DHL name in their message to grab the user s attention and lend apparent legitimacy to the emails DHL recommends not opening the emails if identified as being from DHL and one or more of the following is the case

    Original URL path: http://www.dhl.com.ve/en/legal/fraud_awareness.html (2016-02-18)
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  • DHL | Press Contacts | English
    Americas Bea Garcia Director of Media Relations DHL Americas Email bea garcia dhl com Office 954 626 2419 Mobile 954 701 9265 LOGISTICS DHL Americas Jennifer L Pakradooni Director of Communications Americas DHL Global Forwarding Phone 1 786 264 3684 Mobile 1 954 260 7082 Email Jennifer pakradooni dhl com Global Press Office Our global and regional press offices are always happy to provide additional press related information and answer any questions you might have Therefore if you are a journalist or media professional please feel free to contact us at Global Press Office Thanks for your interest in DHL Contact Center General inquiry about DHL or want to inquire about a specific service Our comprehensive Contact Center will get you to the right place and the right person Visit our Contact Center DHL Worldwide DHL Worldwide Visit other local DHL websites Choose a continent Choose a continent Africa Asia Europe Oceania North America South America Choose a country Choose a country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman Islands Central African Republic Chad Channel Islands Chile China People s Republic Colombia Comoros Congo Congo The Democratic Republic of Cook Islands Costa Rica Côte d Ivoire Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Global Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Bissau Guinea Equatorial Guinea Republic Guyana British Guyana French Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland

    Original URL path: http://www.dhl.com.ve/en/press/press_contacts.html (2016-02-18)
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